How you pay your order :  

 
Payment is only possible with SEPA-bank-transfer , we do not accept paypal or credit cards .
 
We send you a separate e-mail with your personal invoice including two free selectable bank accounts as a pdf in an attached file. You can choose by yourself, which account you want to use.
You get this manual created bill during our business times , in normal case during 24h (beside weekend) !


ALL CHARGES HAVE TO BE PAID BY THE CUSTOMER!!
 

When do you get your order :

 
We send your parts during 24h after your payment has arrived in one of our bank accounts . You see in your invoice, which forwarder we use . If it is not necessary to send as a Special Shipment , we prefer shipping with DPD , alternative with DHL or GLS.
 

What is to do , when I have something to criticise :

 
If there are wrong or missing parts in your delivery , please send us an e-mail to info@altopelhilfe.de . For wrong parts please send us comprehensive photos .
IMPORTANT : Always add your order-no. and the invoice-no. !
We will try to help you as soon as possible , in normal case we answer you during 1-2 days.
 

Shipping + payment conditions

We ship only to the following countries:

Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Great Britain, Greece,  Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxemburg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slowenia, Spain, USA, Thailand


Payment:


Outside of Germany you have to use pre-payment. After you closed your order, you will receive the order confirmation.
In an extra mail you receive your bill/invoice with bank informations for SEPA-payment. You can take a free choice of two different bank accounts than. This mail will be created manually and will reach you during 24h in normal case beside at the weekend. Small parts up to a maximum worth of 25,00€ can be send as letter on your risk. There is no tracking code than.

IMPORTANT:
if you pay from outside of the EU or the €uro-zone you have to pay all charges. The parts are not going to be sent otherwise.
Shipping Conditions 01.2021


Germany


DPD-Parcel up to 31,5kg: 7,00€

Packaging Rate per parcel: 0,50€

Additional DPD over 120cm Length or 80cm Wide, max 150cm length: 12,00€
Bulky goods parcel DHL up to 200cm: 23,40€



Belgium / Netherlands/ Luxemburg / Denmark / Austria / France


Parcel up to 31,5kg with DPD: 16,81€

Packaging Rate per parcel: 0,42€

Shipping as letter: 7,50€ (Risk of the customer)

Additional DPD over 120cm Length or 80cm Wide, max 150cm length: 12,00€

Bulky goods additional DHL: 25,00€

Parcel over 150cm length only possible with GLS or Iloxx


VAT-free delivery is possible, when we receive your VAT-No. the invoice can be written VAT-free.


Finland / Sweden


Parcel up to 10,0kg with DPD: 22,61€


Parcel up to 31,5kg with DPD: 28,50€
Packaging Rate per parcel: 0,50€

Shipping as letter: 7,50€ (Risk of  the customer)

Additional DPD over 120cm Length or 80cm Wide, max 150cm length: 12,00€

Bulky goods additional DHL: 25,00€

Parcel over 150cm length only possible with GLS or Iloxx


VAT-free delivery is possible, when we receive your VAT-No. the invoice can be written VAT-free.

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Norway / Switzerland / Great Britain / Ireland


Parcel up to 10kg with DHL: 22,08€

Parcel up to 31,5kg with DHL: 30,08€
Packaging Rate per parcel: 0,50€

Shipping as letter: 7,50€ (Risk of  the customer)

Bulky goods additional DHL: 25,00€

Maximum worth 999,99€ per parcel

DPD-Shipping not possible

 

If you order from outside ot the EU it can be possible, that you need to pay taxes, douane or other costs, which will not be charged from us but from the country you live in.

If you are unsure, please ask at your local departments before your order. 
 

 

USA / Australia / Israel / Japan / Thailand / New Zealand


Parcel up to 5kg  with DHL: 45,00€

Parcel up to 10kg  with DHL 55,00€

Parcel up to 20kg  with DHL: 80,00€

Parcel up to 31,5kg  with DHL: 122,00€

Packaging Rate per parcel: 0,50€

Bulky goods additional DHL: 35,00€

Maximum worth 999,99€ per parcel


DPD-Shipping not possible
Maiximum length 150cm

 
If you order from outside ot the EU it can be possible, that you need to pay taxes, douane or other costs, which will not be charged from us but from the country you live in.

If you are unsure, please ask at your local departments before your order. 


 

Slovakia/ Poland / Italy / Hungary / Slovenia / Czech Rupublic


Parcel up to 5kg with DHL: 18,40€

Parcel up to 10kg with DHL: 23,53€

Parcel up to 20kg with DHL: 40,00€

Parcel up to 31,5kg with DHL: 58,00€

Packaging Rate per parcel: 0,50€

Shipping as letter: 7,50€ (Risk of  the customer)

Additional DPD over 120cm Length or 80cm Wide, max 150cm length: 10,00€

Bulky goods additional DHL: 25,00€
Parcel over 150cm length only possible with GLS or Iloxx


VAT-free delivery is possible, when we receive your VAT-No. the invoice can be written VAT-free

 

Spain / Portugal / Greece / Bulgaria / Romania / Estonia / Latvia / Lithuania / Croatia

 

Parcel up to 5kg with DHL: 23,53€

Parcel up to 10kg with DHL: 32,77€

Parcel up to 20kg with DHL: 41,18€

Parcel up to 31,55kg with DHL: 50,41€

Packaging Rate per parcel: 0,50€

Shipping as letter: 7,50€ (Risk of  the customer)

Additional DPD over 120cm Length or 80cm Wide, max 150cm length: 10,00€

Bulky goods additional DHL: 25,00€

Parcel over 150cm length only possible with GLS or Iloxx


VAT-free delivery is possible, when we receive your VAT-No. the invoice can be written VAT-free

 

If you order from outside ot the EU or special regiones (like Teneriffa for example)  it can be possible, that you need to pay taxes, douane or other costs, which will not be charged from us but from the country you live in.

If you are unsure, please ask at your local departments before your order. 

 
Please consider BEFORE your order:
Shipping outside of Germany only with Pre-Payment, no cash-on-delivery possible !
All additional costs will be charged only once, although the shop charges it several times in one order. Actually there is no other technical solution in our shop.

Discounts for key account customers will be considered in the invoice, but NOT automatically in the order.
You receive your personal order confirmation automatically during few seconds after you closed the order. If not, please check your SPAM-mails, otherwise there must be a spelling problem with the e-mail-adress you used in your new created account.
It is not possible to send wheel arches with long body parts like sills, front – or rear panels. Another parcel will be necessary on your costs.
NO shipping of front- and rear windshields possible !!!


Engine blocks, Transmissions, and large wings, side panels or doors can only be sended by truck or Iloxx.